S U P P O R T

 

Greetings Love,

the following details will support you in making an informed decision about what to gift yourself, or someone else you adore.


P R O C E S S I N G

O R D E R  P R O C E S S I N G  T I M E   

___________________________
ONE-OF-A-KIND

  • one-of-a-kind PINQY SWEAR adornments require an order processing time of 2-3 business days.

___________________________
MULTIPLES

  • most stocked PINQY SWEAR adornments are made-to-order, and require a processing time of 7-14 business days.
  • however, depending on the number of orders in queue, that time may be extended. 
  • when your order is placed, you will be notified of the estimated ship date. 
  • you will also receive a shipping notification once your order ships.

 

P A Y M E N T S

____________________________
A C C E P T E D  F O R M S  O F  P A Y M E N T

  •  PayPal
  • (credit cards, money orders, and cash are currently not accepted)

S H I P P I N G

___________________________
S H I P P I N G   P R O V I D E RS

  • POS Indonesia (domestic)
  • USPS (USA)
  • POS Indonesia International Registered Mail (everywhere else)

___________________________
D O M E S T I C   S H I P P I N G  

  • at checkout, choose ‘Domestic’ for delivery in Indonesia in 2-3 Business Days + processing time

___________________________
I N T E R N A T I O N A L   S H I P P I N G

USA

  • at checkout, choose ‘USA’ for USPS International delivery within 7-10 Business Days + processing time
  • delivery time may be faster or slower depending on the destination and items being held at customs

EVERYWHERE ELSE

  • at checkout, choose ‘International’ for POS Indonesia International delivery within 7-10 Business Days + processing time
  • delivery time may be faster or slower depending on the destination and items being held at customs

VAT AND CUSTOMS FEES

  • all international VAT, import fees, and taxes are the responsibility of the buyer.
  • falsifying customs forms to lower customs fees is not permitted.
  • we appreciate your understanding.

 

R E T U R N S

____________________________
R E T U R N S  &  R E F U N D S

  • returns, and subsequent refunds, must be requested within 48 hours of receipt of your order.
  • because of the personalized nature of PINQY SWEAR  adornments, requests for refunds  are only honored if there is a functionality flaw or sizing issue.
  • The refund amount will not include shipping, or customs & VAT fees (for international shoppers).
  • The refund will only be issued once the item is returned to PINQY SWEAR in it's original packaging and condition. 
  • shipping for exchanges is the buyer's cost. 
  • Eligibility for a refund is at the sole discretion of PINQY SWEAR.


___________________________
E X C H A N G E

  • exchanges must be requested within 48 hours of receipt of an order. because of the personalized nature of PINQY SWEAR adornments, requests for exchanges  are only honored if there is a functionality flaw or sizing issue.
  • you may exchange an adornment for a different one of equal or lesser value.
  • the new adornment will not be shipped until the adornment being exchanged is returned to the shop in its original packaging and condition.
  • shipping for exchanges is the buyer's cost.
  • Eligibility for an exchange is at the sole discretion of PINQY SWEAR.

To request a refund or exchange, you can contact us here:

contact@pinqyswear.com

  

F I N I S H E S

____________________________
G O L D  P L A T E D

  • gold plating refers to a thin layer of gold that is deposited onto a base metal - like brass or copper. 
  • see below for more info on how to care for your adornment to maintain the precious metal finish.
  • the finish of each PINQY SWEAR design is referenced in the product description.

____________________________
G O L D   F I L L E D

  • gold filled refers to a thick layer of gold (thicker than with plating) that is deposited onto another metal. 
  • because of the thickness of the plating, gold filled metals tend to be more tarnish resistant than metals that are simply plated.
  • the finish of each PINQY SWEAR design is referenced in the product description.

 

C A R E

____________________________
O X I D A T I O N

all metals, with the exception of pure gold, are subject to oxidation - which in simple terms is a harmless chemical reaction that takes place when metal is exposed to oxygen, giving it a beautiful tarnish or patina. think new penny (pre-oxidation) - vs. the penny that's been hanging out in the bottom of your purse for a few months (post-oxidation). keeping your jewelry in air-tight containers helps to slow this process. also, avoiding exposing your jewelry to heavy lotions, perfumes, oils, and water will help to stall oxidization. Abstain from wearing your jewelry while performing rugged activities, or activities that involve prolonged exposure to water such as hand washing, showering, or swimming.

_____________________________
PATINA

To patina metal is to beautifully manipulate the natural oxidization process to create various color treatments. Some pieces in my shop are treated with blue/green patinas, and sealed with a light lacquer. Some of the electroformed pieces are treated with Liver of Sulfur, and sealed with wax. However, the seal does not make them entirely water-proof or invincible to exposure to harsh chemicals. PLEASE READ THE CARE TIPS UNDER OXIDATION

______________________________
GOING GREEN

Like the pieces in this shop, everyone's body chemistry is unique. For some people, this means they may have a harmless chemical reaction to copper or brass, that causes greening. This coloring of the skin is not permanent or toxic, and will not effect the integrity of the jewelry piece.

______________________________
ELECTROFORMED DESIGNS

Some PINQY SWEAR designs are created using a process called electroforming, which would be noted in the product description. This technique involves a tedious process of hand-sculpting a design that typically includes gemstones, and clay or other organic or inorganic elements. Once the desired form is fashioned, it is then slowly plated with a thick layer of metal to create the finished jewelry piece!  The partial organic nature of these designs makes them slightly more delicate than solid metal designs.  They are works of ART, and must be handled with care. Abstain from wearing your jewelry while performing rugged activities, or activities that involve prolonged exposure to water such as hand washing, showering, or swimming.

 

C O N T A C T

____________________________
contact@pinqyswear.com